Return & Refund Policy

Thank you for shopping at OUTFASH. We want you to be satisfied with your technical apparel and outdoor gear. Please read this return and refund policy carefully before requesting a return.

1. Return window

You may request a return within 30 days from the delivery date of your order. After this window, we cannot offer a refund or exchange.

2. Eligibility

To be eligible for a return, items must meet all of the following:

  • New, unused, unworn, and unwashed condition
  • All original tags and branding seals attached
  • In the original packaging where applicable
  • Proof of purchase from outfash.com (order number / receipt)

This policy covers change of mind, incorrect size selection, and defective or incorrect items, subject to the conditions below.

3. Non-returnable items

  • Gift cards
  • Items marked “Final Sale” or “Clearance”
  • Fabric care products or accessories with broken seals

4. Return shipping costs

  • Customer pays: change of mind, buyer’s remorse, or wrong size chosen by the customer.
  • OUTFASH pays: damaged, defective, or incorrect item sent by us.

We do not provide prepaid return labels by default. After your request is approved, we will email the return shipping address and instructions. You are responsible for choosing a trackable shipping method and retaining proof of postage until the refund is completed.

5. Restocking fee

OUTFASH does not charge a restocking fee.

6. Refunds

After we receive the return and it passes quality inspection, we will email a confirmation. Approved refunds are issued to the original payment method within 5–10 business days (bank or card processing times may vary).

  • You are refunded the purchase price of the returned item(s).
  • Original outbound shipping charges are non-refundable, except when the return is due to our error (damaged, defective, or incorrect item).

If a returned item fails inspection (used, washed, missing tags, or not as described), we may decline the refund and, at your request, ship the item back at your expense.

7. Exchanges

We process returns as refunds. If you need a different size or product, place a new order after your return is approved (or contact support so we can advise on availability).

8. How to start a return

  1. Email support@outfash.com with your order number and reason for return.
  2. Wait for validation and return instructions (including the return address).
  3. Ship the eligible item(s) as instructed within the return window.

Customer service

Email: support@outfash.com
Business address: Outfash, Jalan Padang Padi Gg. 2, Kaliombo, Kec. Kota, Kota Kediri, East Java 64129, Indonesia
Hours: Monday–Friday, 09:00–17:00 (GMT+7)