Shipping Policy
Thank you for visiting and shopping at OUTFASH. Following are the terms and conditions that constitute our Shipping Policy for our global customers.
1. Order Processing & Handling Time
All orders are processed within 1 to 3 business days (Monday - Friday, excluding holidays). After your order is processed, it will be dispatched from our warehouse. You will receive a notification email once your order has shipped.
2. Order Cutoff Time
Our order cutoff time is 02:00 PM (GMT+7). Orders placed after this time will begin processing on the following business day.
3. Transit Time & Delivery Estimates
We ship to most countries worldwide. Estimated delivery times depend on your location and the shipping method selected at checkout:
- Standard International Shipping: 7 to 14 business days.
- Express International Shipping: 3 to 7 business days.
Please note that these are estimates and delivery times may vary due to customs clearance processes or carrier delays in the destination country.
4. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. We offer Free Standard Shipping on international orders over a certain threshold (e.g., $150 USD), otherwise, flat-rate or weight-based shipping fees apply.
5. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. You can track your package directly through our website or the carrier's official portal.
6. Customs, Duties, and Taxes
OUTFASH is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Most international orders are shipped DDU (Delivered Duty Unpaid).
7. Damages & Lost Packages
OUTFASH is not liable for any products damaged or lost during shipping if the carrier confirms delivery. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
8. Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@outfash.com if you believe you have provided an incorrect address.
Contact Information
If you have any questions about the delivery and shipment of your order, please contact our support team:
Email: support@outfash.com
Operating Hours: Monday - Friday (09:00 AM - 05:00 PM GMT+7)